I just placed my order. How long will it take to get it?
We completely understand the excitement of receiving your order!
During non-peak times of the year, because most of our products are made to order, our recommendation is for customers to allow up to 10 working days for their items to be created, packaged and ready for the Courier to collect. Although often it's much quicker than this.
During our peak season - October to December & due to COVID, deliveries may be longer.
If you're unsure about your order arriving in time for a special occasion, we're happy to help meet an achievable time frame. We just need to know about it in advance, so feel free to send us an email and we'll let you know what's possible.
We will keep you updated. You'll receive a Shipping Confirmation email from us when your order is ready for the Courier to collect and then you'll know it'll be on its way to you! You can following the Tracking from the link we send.
Any questions please don't hesitate to contact us.
I’ve already placed an order but I want to add something to it now. Can I do this to avoid paying for shipping twice?
Yay - so glad to hear you’d like to order some more of our products.
Yes we can add extra items to your original order to help you save on shipping,.
The best thing to do is get in touch with us ASAP and and we can go from there. Send us an email firstname.lastname@example.org with your current order number.
Can I exchange my item?As our products are made to order, please choose carefully as we are not obligated to exchange due to change of mind.
I don’t live in New Zealand but I’d love to buy something. Do you ship overseas?
We ship throughout New Zealand and Australia. If you are shopping from another location, please email us to see if postal services are available to you.
When your order has been packaged and is ready to be collected by the Courier, you'll receive a Shipping Confirmation email. Handy! Once it's on the road, you'll be able to track the progress as it makes its way to you.
We are not responsible for delays in shipping times due to postage service delays or any other set backs that stem directly from circumstances beyond our control.
When international shipping is arranged, the customer is responsible for all customs/duties fees, if applicable. If you have questions regarding postage to your location, please send us a message prior to placing your order.
Do you send orders to PO Boxes?
No we don't sorry, Couriers only deliver to fixed addresses.
How do I look after the products I’ve bought from you?
To ensure the longevity of your Inscribe Design products, please follow all the product care guidelines listed in the product descriptions of the items you’ve ordered, and those that accompany your products.
This is especially important for delicate items like Script and Mirror Names. We recommend that they should be securely fastened to the wall or door with quality 3M Command Velcro mounting strips. Blu-tac can tend to melt and move with different temperatures, so please regularly check their adhesiveness if choosing to use this.
We also suggest placing items out of reach of children to ensure the best care for them.